Horrible store manager at Game Fourways..LUSHEAN MOODLEY!

Good morning hello Peter

I have had the worse customer service with Game store in Fourways Mall!

I bought a sowing machine last year and took out an extra guarantee ontop of the guarantee that the store offers.

I had a small issue that the cotton was not threading through the bop bin. When I took it back to game in Fourways Mall the lady at the service counter informed me that I have to wait 3 weeks for my machine to come back from the service center.I booked it in anyway..I run a business and has orders coming out of my ears so I could not leave it for 3 weeks...the next day I called game and asked them to please keep my machines I as I could not wait for so long to for to be fixed.and that I could have it fixed myself... I collected my machines after 6 days. Within the six days my machine got more damaged the knop was not turning anymore and made clicking sounds, this left me with a much bigger issue that was not my doing.

The manager at Fourways Game Lusean Moodly took no responsibility for what has happened to my machines while I left it in there care. He actually told me that this is not there issue and that I had to book it in anyway...After I asked for a store refund..

The staff also never informed me if I took my machine back and had it fix myself I could loose my guarantee and never mind the login in the system from the fisrt time was wrong.

I feel that the manager should have taken responsible For neglecting to inform a customer what the process is and further more for damages on my machine while it was in there care.

The Manger has absolutely now s****s regarding sorting issues out Keeping a custom happy and open towards sorting an issue out that was never my doing, nevermind leading His staff and setting a proper example. The way he spoke to me and even screaming was unexpectedly horrible!! I am so disappointed and actually shocked with this management and really feel that he should have taken responsibility for my machine that has been damaged more. He actually where screaming at a point where I just told him to please leave as he was not prepared to help me in a proper manner.

This issue could have been resolved in a very simple manner by saying we take responsibility and we will give you a store refund for a new machine.