Horrible service(lack of)

Game Gateway-uMhlanga....As one enters the customer service section(where one places returns etc.), one is greeted with a rather visible sign that reads:" Game, you always win".....how very false that statement held for me, because, today, Game Gateway, you made me the loser!

I purchased a vacuum cleaner in August 2020, however, as is the case in most instances, I misplaced/lost/threw away the receipt after some time. The vacuum is not performing to its optimal and on 20 February 2021, I logged a complaint. David assisted me at the time, took all my details and explained the 4weeks waiting period as part of the process to recover my receipt. I was also told that I would be contacted within this time with an update. I was not contacted.

On 19 March I went to the store for an update and this time Khosi assisted. she called through to the "IT" department and was told that they cannot find the receipt. I explained that that I have proof of purchase as found on my bank statement. She then assured me that she will follow up and provide me with feedback within a week. I am yet to receive that call.

Today(28 March 2021), I head back to the store and Daphne assists me...I go through the process again of explaining and she makes the call to "IT"....this time however, she is told that there is a huge BACKLOG and there is nothing THERE IS NOTHING WE CAN DO...very contradictory to what was explained the previous visit. My frustration at this point is elevated by the lack of service by being told: "THERE IS NOTHING WE CAN DO!"... I was not going to exchange reasons and excuses with Daphne and requested to speak to the manager, who was not in and was refereed to a Justin. I was kept waiting for Justin for over 20 minutes and instead a Patrick came in Justins place. Again, lack of professionalism in that Patrick just repeated everything else I was told...Nothing we can do. again, back and forth with endless irrelevant reasonings/excuses/defenses which ended up with me being told that a Anisha will follow up and provide feedback. Hopefully there will be a resolution BEFORE the warranty falls away... It's taken me three visits...all unpleasant as all three resulted in me being the loser!