HORRIBLE SERVICE WITH THEIR INSURANCE- HOLLARD

<p>I BOUGHT A TELEFUNKEN TABLET FOR MY SON IN JANUARY AT GAME MENLYN AND IMMEDIATELY I TOOK HOLLARD INSURANCE THAT WAS RECOMMENDED BY THE SALES PERSON TO COVER ANY DAMAGES ON IT AND WAS TOLD IT WILL IMMEDIATELY BE COVERED. MY SON BROKE IT, I WANTED TO CLAIM AND THE INSURANCE COMPANY SAYS THE IMEI NUMBER ON THE TABLET DOES NOT MATCH WITH THE ONE THEY HAVE AND IN THAT CASE THEY WILL NOT COVER IT. I WAS THEN ASKED TO WRITE A LETTER EXPLAINING THAT THE IMEI NUMBERS DO NOT MATCH AND WAS MADE TO THINK THAT AFTER THE LETTER THE TABLET WILL THEN BE COLLECTED AND FIXED AND THAT DID NOT HAPPEN AND I HAVE BEEN WAITING NOW FOR MORE THAN 10WEEKS AND STILL NOTHING IS HAPPENING.</p> <p>IF THAT IS POSSIBLE I SHOULD NOT BE THE ONE TO SUFFER AS I DID NOT FILL THE FORMS AT GAME ALL THE PAPERWORK IS DONE BY THE SALES PERSON IN STORE INVESTIGATIONS SHOULD BE DONE WITH THEM AND CLIENTS SHOULD NOT SUFFER THEIR MISTAKES.</p> <p>CAN YOU KINDLY ASSIST ME IN RESOLVING THIS MATTER BECAUSE MY SON NEEDS THIS TABLET ON DAILY BASIS FOR HIS SCHOOL WORK AS HE'S TEXTBOOKS ARE ONLY LOADED ON IT.</p> <p> </p> <p>THANKS AND REGARDS,</p>