Horrible Service, Keep Away!!

When you read horrible reviews about Game, don't be naive like me, believe them. Bought a Hisense fridge online and was delivered around 5th Jan. 2024. I noticed that it was not cooling properly and reported the issue. They promised that a technician will come to check. After a lot of back and forth the guy finally came weeks later, in Feb. Then it was decided that I have to be given a new fridge, but they will first come collect the faulty one. They finally sent someone to collect the faulty fridge last week the 14th of March after been on their necks calling or chatting with them through their useless online customer service agents, who solve nothing except being there to excalate matters.

Till today, 18th March, I still don't have my fridge, that I paid for cash. When enquired today online through chatting with Vuyiseka Dyubele, she is telling me that they are still sourcing stock and will call me when to deliver. When I told her Hisense already informed me that Game Tygervalley will deliver and when they didn't, I again contacted them and Bradley who is supposedly handling this case (doing a horrible job by the way) emailed Game Tygervalley about stock availability (of which they indicated that they have stock) and delivery instructions and cc'd me, so what does she mean that they are sourcing stock? Then all of a sudden her tune changed that, ja we will not be sourcing stock but calling u about the delivery date. So basically she was just dismissing me and sucking info out of her thumb. At the end of that useless chat, she still didn't know when they will deliver. I have a 5 and a 6yr old whose day to day choices of foods and snacks require a fridge, so what must we do more than two months later and still counting?