Horrible Service from Game Online

On 23 August, we purchased a Hisense Fridge from Game Online. To my surprise, it was delivered to us the next day. However, later that same night, we tried to put water in the water dispenser and noticed that it was leaking.

We contacted Game Online via email the next day and Natasha Robain responded. We were asked to provide photos, which we sent through. Since then, we had to constantly follow up with them. Days would go by without even receiving a response. Eventually, when receiving a response, it would simply be to say that they are investigating and will get back to us. When trying to phone to speak to Natasha, we were always told she's not available, however, she never returned our calls.

The reason we bought a fridge is because our old fridge is packing up. It has now been four and a half weeks since the new fridge was delivered. We were told not to use the fridge. Is Game Online going to be reimbursing me for the month that we were unable to use the fridge??? This is shocking service.

As this hasn't been resolved and was dragging on, we attempted to speak to a Manager at Game Online on more than one occasion and each time we got told that the Manager isn't available. At one stage, we were on hold for 45 minutes to speak to a manager, however, the call was ended.

We then eventually got hold of Dane at Game Online who promised that they will be collecting the fridge on Monday (21.09.2020) and who mentioned that they will be bringing a replacement fridge that same day. Up until today, nobody has come to collect the fridge or to bring a new fridge.

This needs to be resolved ASAP. When buying something, you expect it to be working 100%. And if it doesn't, it should be replaced. A lot of money is spent on something that can't even be used.

All I can say is - do not buy from Game Online as you receive horrible after-sales service. They don't care about their customers as long as they get their money!