HORRIBLE SERVICE FROM GAME ONLINE

I made an online order for two items totalling around R15000 on 3/2/18.

I was assured delivery within 3-5 working days.

I had to arrange delivery with the courier company MYSELF (calling their head office, fighting with their staff) after Game consultants refused to assist me with my items not being delivered. Couriers who had been contracted by Game, mind you, not by me.

On 10/2/18 I finally managed to get the couriers to deliver, but they only brought ONE of MY two items, R10000 worth if the delivery was simply not there.

I called Game and only THEN was informed that the item would be out of stock until END OF FEBRUARY. I essentially had to force the consultant to escalate my complaint as she initially claimed that nothing could be done but wait for a refund or for stock.

I eventually spoke to a gentleman named Kurt who managed to convince me that it would be quicker to accept an alternative product of a lesser value than to wait for a refund to process. The item in question is a fridge and since i was desperate tk finally have fresh food (can you imagine), I agreed. I was assured my product would be with me by 16/2/18.

On Monday 13/2/18 I received a confirmation call from Kurt that my product was in its way.

On Thursday 15/2/18 I followed up as my product had not arrived. I received the frustrating reply that it had been logged as DELIVERED. On further investigation I was told that the INITIAL INCOMPLETE ORDER was still logged on the system (despite my multiple correspondences!) and thus my fridge could not be tracked. I was assured I would receive a follow up call.

Today (16/2/18), after not receiving a follow up call I logged yet another query. I was told my product was logged as delivered YESTERDAY (the very same day I had called to ask what the hell was going on and promised feedback which I never received). I asked to be escalated to head office where I spoke to Ayanda, who told me that on her system the order was also logged as delivered yesterday. She said she'd contact the courier and get back to me.

After realizing this was a repeat episode if ALL my previous calls to enquire and waiting what I felt was a reasonable period, I called again and was now told that my order was no longer logged as delivered but rather as processing. When I asked to be transferred back to Ayanda to query this (how could an order from 3/2/18 still be PROCESSING thirteen days later???) I was told in no uncertain terms that I could not be transfered to her as she had advised that she'd call me back (which she hadn't!)

I'm sick and tired of being played around with by Game. It's two weeks later and I have no fridge, no refund, no answers.

Worse yet I have not even received correspondence to my email complaint that I logged per their own dispute channels.

This is completely unacceptable and disgraceful customer service and I would strongly advise against anyone using Game Online's portal as they don't know nor care what they are doing once they have your money.