HORRIBLE SERVICE FROM GAME MANGER

We went online to Game and saw an air cooler for R999. Then my husband went to Gateway Game where the stock should be. The sale manger Sanele was not very helpful and refuse to take the calls from the Game customer care online Lady. They kept us waiting for over 15 minutes online. Sanele words to my husband . "These online people are useless and we must deal with this useless people who know nothing". This is how sales mangers deal with customers ?? BY THE WAY I STILL DID NOT GET MY AIR COOLER AND MY HUSBAND LEFT THE STORE BECAUSE HE WAS NOT HELPED.