Horrible Service from GAME & CNelectronic

I called Game stores call centre the 16/05/2022 to enquire on getting my Sinoteq tv fixed as its under warranty , Because I didnt have the slip ,They advised me to get my bank statement and serial no of TV which I did and emailed it to *** the 17/05/2022 . Sandiso and Remi from the customer care advised me that someone will call me to assist in booking the repair as I have a 58' and these tv's only get repaired on site. The 23/05/2022 Gerhard called from Game to enquire on my details an took them telephonically but had trouble logging a ticked as the new system didn't allow/recognize my model no. He then advised me that e communicated this to Skyworthcare /CNtronics. When I called them they rather advised me that I should advise Gerhard on where to click on their system so a dropdown can appear with model numbers, the audacity !