HORRIBLE SERVICE FROM ***** DEPARTMENT

On the 21st of October 2019 a ********** purchase of R 7999.87 was made on my Game account at a GAME store in Cape Town. I notified all parties and send through all required documents to resolve this ***** case. Please note that I phoned 5 min after to make sure documents were received.

Phoned again on the 22nd October to find out they have not received my documents after confirming twice the day before. I requested status updates as this is a lot of money to me and I can't afford this. I was never kept informed and had to followup from my side just to get the same response from all agents. Your case is with an investigator and he will make contact with me. To this day no one from investigation as made contact.

The concerning part is that no purchases at a store can be made until proof of ID or Drivers License can be supp****. How did someone in Cape Town end up with such information unless this is being given internally by staff. I made a small purchase of 400 the day before and the lady that assisted me kept writing under the counter. This only hit me after all this has happened.

The most frustrating part is that I was told after numerous calls that they are waiting for the store to send details of incident. How can it take more than 20 days for a store to comply unless they have something to hide. I want this to be resolved as I am receiving calls saying I did not pay my account and don't want my record to be effected by this lack of service.