WG
Wiza G
1 reviews | Active since Sept 2023
01 Apr 2025, 13:31
Horrible Service
I bought a tent online and made payment, i got a network error message and i refreshed the page and paid. However the first payment had gone through and I received an sms notification for both payments. I then contacted game immediately and they asked for both order numbers and I gave them. They assured me that the order will be cancelled. Yesterday I received 2 emails l stating that the orders have been collected by the courier……..I contacted them immediately and they said they matter has been escalated and the courier will only deliver one parcel…..They delivered 2….same item and they say i must pay for it to be returned.____worst part is i communicated with them way before the courier could collect the package.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
01 Apr 2025, 15:47Hi Wiza, thanks for getting in touch. I'm truly sorry to hear about the inconvenience you're facing with the delivery of your order. I understand how frustrating it is to receive two orders, despite having cancelled one order. Our records indicate that our team has tried to reach out to you regarding this issue. If you could, please check the notifications sent from us for more information. We are committed to resolving this issue to your satisfaction. We want to assure you that we are dedicated to offering you the best possible service. If there are any other issues or questions you have, please let us know. We appreciate your patience and understanding in this matter.
Game's reply01 Apr 2025, 15:47
Official
Hi Wiza, thanks for getting in touch. I'm truly sorry to hear about the inconvenience you're facing with the delivery of your order. I understand how frustrating it is to receive two orders, despite having cancelled one order. Our records indicate that our team has tried to reach out to you regarding this issue. If you could, please check the notifications sent from us for more information. We are committed to resolving this issue to your satisfaction. We want to assure you that we are dedicated to offering you the best possible service. If there are any other issues or questions you have, please let us know. We appreciate your patience and understanding in this matter.
WG
Wiza G's updateReviewer Update
01 Apr 2025, 15:55I have been communicating with your team via whatsapp and the last time they rep**** was on Monday. Also your team only contacted me today after i wrote this review and they want my mother to travel to town to return the item……your records must show that I’m based in jhb and my family is based in Limpopo…..So my mother must travel to town to return an item that wasn’t supposed to be delivered in the first place. Does it take more than 48 hours to cancel an order? ___I have proof that your team only called me today and i also have proof that i was promised that the matter will be resolved before the first parcel is delivered.
WG
Wiza G's update01 Apr 2025, 15:55
Reviewer Update
I have been communicating with your team via whatsapp and the last time they rep**** was on Monday. Also your team only contacted me today after i wrote this review and they want my mother to travel to town to return the item……your records must show that I’m based in jhb and my family is based in Limpopo…..So my mother must travel to town to return an item that wasn’t supposed to be delivered in the first place. Does it take more than 48 hours to cancel an order? ___I have proof that your team only called me today and i also have proof that i was promised that the matter will be resolved before the first parcel is delivered.
Game's replyOfficial
02 Apr 2025, 08:43Hi Wiza, thanks for getting back to us. I deeply apologize for the inconvenience and frustration you've experienced with our services. We understand the importance of timely and accurate delivery, and we're sorry we did not meet your expectations this time. I'll personally escalate your issue to our team to ensure that they address it as a matter of priority to have the parcel collected. We want to correct this and make sure such situations don't happen again in the future. Once again, I apologize for the inconvenience and assure you that we will work diligently to rectify this situation as quickly as possible.
Game's reply02 Apr 2025, 08:43
Official
Hi Wiza, thanks for getting back to us. I deeply apologize for the inconvenience and frustration you've experienced with our services. We understand the importance of timely and accurate delivery, and we're sorry we did not meet your expectations this time. I'll personally escalate your issue to our team to ensure that they address it as a matter of priority to have the parcel collected. We want to correct this and make sure such situations don't happen again in the future. Once again, I apologize for the inconvenience and assure you that we will work diligently to rectify this situation as quickly as possible.