Horrible service

I bought a television in November last year. The TV started giving problems in January and broke May 2022. I took the TV in the 6th June. Told I have to wait 21 working days but on the repair agreement it states 21 days. I waited more than 21days I got a sms on the 11th July to collect my TV. I got my TV on the 15th July just to get a broken TV not repaired