TM
Tsekiso M
1 reviews | Active since Dec 2023
27 Dec 2023, 14:41
Horrible service delivery
Day 12 since my order, and refund request was lodged and NOTHING has happened. The order is still active, and NOBODY wants to cancel it so i can get my refund. All they do is ESCALATE the damn order all day, everyday. I have NEVER hated myself for shopping at a store like I do now! Seems as soon as they the have the money, customers don’t matter nomore.Lesson really learned the hard way
Helpful (0)
Replies (7)0
Replies (7)
Game's replyOfficial
27 Dec 2023, 15:24Hi Palesa, I'm sorry, you're awaiting your refund and that you haven't received feedback. This was escalated to the store as only they can cancel. You will be contacted by the agent handling your query as soon as there's feedback.
Game's reply27 Dec 2023, 15:24
Official
Hi Palesa, I'm sorry, you're awaiting your refund and that you haven't received feedback. This was escalated to the store as only they can cancel. You will be contacted by the agent handling your query as soon as there's feedback.
TM
Tsekiso M's updateReviewer Update
27 Dec 2023, 17:02I called the store, Game cradlestone. they advised that ecommerce is the one that should cancel. We doing the pillar to post again
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Tsekiso M's update27 Dec 2023, 17:02
Reviewer Update
I called the store, Game cradlestone. they advised that ecommerce is the one that should cancel. We doing the pillar to post again
Game's replyOfficial
28 Dec 2023, 09:33Thanks for coming back to me, Palesa. The agent handling your query is in touch with the store as well as the finance team and you will be contacted.
Game's reply28 Dec 2023, 09:33
Official
Thanks for coming back to me, Palesa. The agent handling your query is in touch with the store as well as the finance team and you will be contacted.
TM
Tsekiso M's updateReviewer Update
29 Dec 2023, 15:33It’s the 29th today. I called Clearwater in the morning, spoke to Tsholo and he advised that the item is not at their store and therefore, there CANNOT assist with the cancellation. Tsholo called Cradlestone to guide them on how to cancel the order, it was handed over to Anna, whom I called and she took my number and promised to call me back and she hasn’t.At this point, I’ve accepted defeat. R6K down the drain.
TM
Tsekiso M's update29 Dec 2023, 15:33
Reviewer Update
It’s the 29th today. I called Clearwater in the morning, spoke to Tsholo and he advised that the item is not at their store and therefore, there CANNOT assist with the cancellation. Tsholo called Cradlestone to guide them on how to cancel the order, it was handed over to Anna, whom I called and she took my number and promised to call me back and she hasn’t.At this point, I’ve accepted defeat. R6K down the drain.
Game's replyOfficial
30 Dec 2023, 08:42Hi Palesa, your query was escalated to our complaints department, and you will be contacted as soon as the colleague has the necessary information.
Game's reply30 Dec 2023, 08:42
Official
Hi Palesa, your query was escalated to our complaints department, and you will be contacted as soon as the colleague has the necessary information.
TM
Tsekiso M's updateReviewer Update
30 Dec 2023, 08:59Yeah…WHATEVER!!! You and I know that’s not going to happen
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Tsekiso M's update30 Dec 2023, 08:59
Reviewer Update
Yeah…WHATEVER!!! You and I know that’s not going to happen
Game's replyOfficial
03 Jan 2024, 08:49Hi Palesa, apologies for the delay. Your account details have been sent to our finance team and you will be notified once the refund is processed.
Game's reply03 Jan 2024, 08:49
Official
Hi Palesa, apologies for the delay. Your account details have been sent to our finance team and you will be notified once the refund is processed.