Horrible service "Blame Covid"

I reported an issue with my LG tv on the 3rd of March, Game then logs a call with their repair service to come out to assess the tv, and apparently there is a fault on the motherboard which they only did on the 9th of April, the technician said he will notify Game stores, I then reported I haven't gotten any feedback since the 9th April on the 17th April and the person responds to my email saying they are going to escalate the issue and its a week later and still no feedback or call back