Horrible service at gateway GAME

Gateway GAMe I was not impressed the service was horrible ,when I went to purchase a Samsung tv at game in gateway .The sales person tested the tv and it was working and than packed it back in the box ,I asked him to seal the box he said they are not allowed to for security purposes so as but he said the security will seal the box for me as I exit the store so when I left the security checked the items I bough and said I can go I asked her to seal the box for me she said there is no reason to I can go. As I went to the car with a opened box with a tv on it some how the small pack of stand that was ontop got inside and made a mark on the screen and the Ink on the tv splashed through out the tv .I bought the tv on Monday and went back to game on Wednesday the service that I received was not of a well manners standard as the sales person told me to take the tv because as it involves a screen the will not assist me as a customer I asked for a manager and he told me to wait for 10 days or more for the feedback but told me that he is just doing the procedure but there are no chances they will refund me with a tv even though they are the store is at fault in this matter .The service was disgusting I had to sand there waiting for the manager for plus 30 minute to find that the assistant did not call the manager for me untill one security noticed that I have been standing there for some time and than he went to call for the manager .