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Luyanda
1 reviews | Active since Mar 2023
21 Nov 2024, 17:07
Horrible service at game stores !!!!
I purchased a skyworth tv on the 9th of February 2024 at Game illanga mall in Nelspruit. In October 2024, the tv stopped working. I returned it as it was still under warranty. They promised to repair it and asked me to wait 21 working days. 21 days working days have passed, no update, no feedback. I have to call every time and follow up, they still ask me to wait. Even when i call the store i wait on the phone for hours and get transferred from one department to another. I still don’t have my TV. The service is horrible and i feel i wasted my money to buy at Game stores. If Game cannot bring the TV back they must give me a refund so i can go buy a TV somewhere else where they value their customers.
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Replies (3)L
Luyanda's updateReviewer Update
24 Nov 2024, 17:03I received a call from Game yesterday, saturday 23 November 2024. They asked me to collect the TV as it was ready. On sundary 24 November 2024 i went to collect the TV. We asked for the TV to be tested, the lady who was assisting us just pointed us where to test. We went to test the TV ourselves. No staff assistance. One guy later came while we were testing it, he found the TV already turned on by us and he said the TV is okay now. We took the tv and went home. When we got home, TV only played for about 30 minutes, it stopped playing. No picture,same problem that it went to repairs for the first time. I will be returning the TV to the store again tomorrow, monday 25 November 2024. I have spent so much money with all the calls i made to follow up, travelling costs from where i stay to the store, to drop and collect the TV, now i must drop it again. I would like to have a full refund. I don't want the TV anymore.
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Luyanda's update24 Nov 2024, 17:03
Reviewer Update
I received a call from Game yesterday, saturday 23 November 2024. They asked me to collect the TV as it was ready. On sundary 24 November 2024 i went to collect the TV. We asked for the TV to be tested, the lady who was assisting us just pointed us where to test. We went to test the TV ourselves. No staff assistance. One guy later came while we were testing it, he found the TV already turned on by us and he said the TV is okay now. We took the tv and went home. When we got home, TV only played for about 30 minutes, it stopped playing. No picture,same problem that it went to repairs for the first time. I will be returning the TV to the store again tomorrow, monday 25 November 2024. I have spent so much money with all the calls i made to follow up, travelling costs from where i stay to the store, to drop and collect the TV, now i must drop it again. I would like to have a full refund. I don't want the TV anymore.
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Luyanda's updateReviewer Update
25 Nov 2024, 09:41I went to the store this morning. 25 november 2024. I was able to get my full refund. Thank you to Precious Mlangeni who assisted me with a sense of urgency.
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Luyanda's update25 Nov 2024, 09:41
Reviewer Update
I went to the store this morning. 25 november 2024. I was able to get my full refund. Thank you to Precious Mlangeni who assisted me with a sense of urgency.
Game's replyOfficial
25 Nov 2024, 10:03Hi Luyanda, thank you for letting me know that your query's been sorted.
Game's reply25 Nov 2024, 10:03
Official
Hi Luyanda, thank you for letting me know that your query's been sorted.