HORRIBLE SERVICE AT GAME STORE GALLERIA

I am so upset about the service I received from Game this morning. Firstly I phoned them 3 times with no answer, fine enough the switchboard was busy I understand. I asked to be transfered to the Repairs because my TV is faulty, the lady at the repairs answered and asked me how big my TV was, I told her I'm not sure but it should be 50 or 55 inch, she than asked what brand gave her all information she requested, she than shouted with her colleague asking if Telefunken do send out technician, she than said to me to hold of which I did. Time went by nothing, after more than 5 minutes I hanged up and called again. I was out to her again and I asked her why she has kept me on the line for so long, she answered me so rudely that she was still busy, I asked her why didn't she than take down my number and call me back than to let me hold for this long, I asked her if this was the type of service she was trained to give to customers at Game, she answers yes if that's what I want her to say she than transferred my call elsewhere I was left wondering what is going on.

When I phoned the reception to get her name the lady at switchboard advised that she can't help me with her name I will have to get her name from her, she transferred me to the department of which my call was not answered.