Horrible service at Game Boksburg branch.

I bought a Defy fridge on 25 November 2022 and it was delivered on the 26th. As I was moving into a new home and had no other option, I stock my food and connected the fridge, only to wake up the following morning with every item on top frozen as well. I went to the store to report on the 30th. I was told the call will be logged with Defy while it was still within 7 days they didn't exchange it. To date, I still do not have a fridge to store food as everything froze on top. I made countless calls and follow up in-store and I was told the person that was supposed to log the call forgot on the 15th of December and another call will be logged. On the 29th of December, I got the same story. January 04th the technician came to tell me the parts needs to be replaced and left. I will be going for the third month without a fridge thanks to Game Boksburg for their poor service and *********** consultant as they were supposed to replace it but never did. All I know is game store needs to make a plan as I cannot continue to survive without a fridge.