Horrible Service and We are being ignored (Game Festival Mall )

Hi Admin

Please assist, I have purchased a fridge at GAME Festival Mall last year Oct 2020 and by Dec 2020 the fridge was broken. We went to Game around Jan for assistance since we lost the receipt for the fridge, they requested us to give the the model of the fridge, date of purchase, the card number because we used the bank card to make a purchase and the amount of the fridge. Everything was submitted around Jan even today they did get back to us. We don't know what to do anymore because we are stuck with fridge that does not work and we only used the fridge for 4 months. They only told us that the reason for the fridge to be broken was due to load shedding which we don't any control over.

Please contact me on the below: *** ***

Regards Refiloe Maneke