Horrible Service and Terrible Quality!!

Hi, I bought a Defy 210 freezer from Game Heidelberg Mall less than 3 months ago and one day the freezer started tripping my electricity. I called game and after 2 weeks they eventually sent out a technician. The tech said that the compressed needs to be changed and he can also see that the freezer is brand new and we should actually receive a new freezer. I spent over 2500 on the freezer and now I have been without one for almost a month! I have heard NOTHING FROM game and when I try contacting the store. No one awswers the phone!!! A freezer that isn't even 3 months old and all these problems. The service is horrible! I intended on buying all my baby products from Game as I'm due in May but how can I rely on a store that can't even tell me how long it takes to fix or replace a freezer. 1 month and I am now spending so much money on meat weekly! Pathetic!!! I want feedback about this ASAP!!! NO EXCUSES OR I WILL TAKE IT FURTHER!!