Horrible service and *********** staff

We bought a Defy P/CHEF stove last year (21/02/2022) at Game Tygervalley. Towards the end of January this year, out of the blue the stove cracked. I called the store and informed them and they promised to send a technician over to check. I then received a call from the floor manager who assumed that we have thrown something on it or put a heavy pot on it and therefore they will not cover it under warranty and they(as Game Tygervalley are not reliable or accountable as it not their product but Defys. II then lodged a complaint of which I'm still awaiting feedback on from their Defy team. It's almost 2 months now and nothing has been done. I'm so disappointed by Defy's product, but the customer service (Game) is just B######T😡. Is this how you treat all your customers? If you say it's not your product then why are you selling it? DEFY SA please intervene