Horrible service and no product delivery

If it were possible for me to give them zero I’d have ranked this experience as zero, or even negative. On the 4th of June I needed a sleeper couch for an emergency. I purchased a chaise and sofa set from Game. I received half of the product on the 11th of June. I had to wait a further 2 months of back and forth with emails and phone calls to be told one story after another. Eventually I got so fed up I requested a refund as they never gave me my product. Then I had to wait a further month for my refund to be processed, without interest. The worst of the worst! You’d expect that in times of need and during Covid when people aren’t going out and rely on online purchase and delivery a company as big as Game and MassMart would do what they promise to deliver: ie, if you purchase a product they deliver it.