Horrible service
I bought a Heater last week Wednesday, 29 April 2026 and opted to collect as I needed it immediately. They said because it was already after 11:00, it will be ready for collection the next day.
The next day when it was time for me to collect, I get an email saying; "Great news! your order is scheduled to be delivered on Saturday 2 May 2026.
I opted for collection because I didn't want to wait, no one called me to inform me of the changes, they just decided to change my order. Then when Saturday, 2 May came. They still didn't deliver.
This is the worst experience, best believe I will never set foot in the store again. The thing that makes me most upset is how they didn't bother to speak to me before changing my order and lying about sending it to me.
I never asked for the item to be delivered, I have the confirmation email to prove that I opted to collect as I needed the item immediately. The site said I’ll get it the next day because I ordered after 11:00.
You scheduled it for delivery without my consent.
I never received/missed a call from your driver.
I do not need another scheduled delivery, I would like a refund so I can buy the item somewhere else.
I never asked for the item to be delivered, I have the confirmation email to prove that I opted to collect as I needed the item immediately. The site said I’ll get it the next day because I ordered after 11:00.
You scheduled it for delivery without my consent.
I never received/missed a call from your driver.
I do not need another scheduled delivery, I would like a refund so I can buy the item somewhere else.