Horrible Service

I bought the stove online on the 25 of January and it was scheduled for delivery on the 30th. Perfect timing because it was a gift for Saturday the 7th of February event.

My happy thoughts were cut short when time went by and there were excuses after excuses. It is now 15 days later and I have not received my order. The event is now past which to attend to attend with total shame and embarrassment.

I have sent emails, made phone calls, received emails, received phone calls a million times. I explained the urgency of receiving the item but my plea fell on deaf ears. At one point I was referred to the courier, the courier responded by saying they were still waiting for Game to hand over the item to them. What an embarrassment to get such a response. The audacity to refer me to the courier while they are the ones whom I am a client of. I know what will happen next is receive more emails, more phone calls and lousy apology then everything goes back to normal.

What a total waste of time and money. Hugely disappointed. Game is treading on a thin line of being one of the used to be reliable’ stores. I am slowly losing my faith in them.