vN
vusi N

1 reviews | Active since Oct 2016

26 Jun 2020, 11:08

HORRIBLE SERVICE

NEVER BUY ELECTRONIC GOODS FROM GAME, THEIR AFTER SALE SUPPORT IS USELESS. WAITING 2 WEEKS JUST TO GET A REPRINT ON THE INVOICE SO THAT I CAN HAVE THE STUPID TV REPAIRED UNDER WARRANTY. THE TV WAS PURCHASED AT EAST GATE SHOPPING CENTER. I SPOKE TO STEVEN (FLOOR MANAGER), GLADYS (ADMIN MANAGER), AND SOME SALES MANAGER AND I EVEN PROVIDED BANK STATEMENT FOR THE TRANSACTION WITH THE CARD NUMBER THAT THEY ASKED FOR BUT THEY'RE ALL USELESS. SO SAVE YOURSELVES A HEADACHE. OH AND THIS CLOWN STEVEN OR TOLD ME IT'S NOT HIS PROBLEM I LOST THE SLIP WITHOUT UNDERSTANDING THE CIRCUMSTANCES.

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Replies (1)
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vusi N's update29 Jun 2020, 07:48
Reviewer Update
BELOW IS HOW THE DISGUSTINGLY DISMISS COMPLAINTS:
Game's reply:

26 Jun 2020, 11:18
Good day,

We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number # 46......

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game

WELL GUESS WHAT 29 Jun 2020, 07:46 no word from the so-called senior management. looks like their incompetence starts right from the top.