Horrible Service

<p>I registered a claim for my insurance with Game Cell on the 19th of October 2016, I was told that they will pick up from me with in the next 3 days, of course 3 days passed and they didnt pick it up. I called a couple of times and then on the 28th in the afternoon they came. Again, I called after 7 days to follow up on the progress and I was told they are still assessing the damage, a week later I called and was told the phone is still with the repairs department and they dont have feedback. I told the agent to cancel my policy and arrange for my phone to be returned to me. She asked me to hold so I can speak to her supervisor, after holding on for more than 10 minutes I cut the call. The same consultant called me back telling me that they have just received the quote and I need to pay an excess for R150, I did and sent through the proof.Fastforward to 1 December, I called again and I was told they have arranged drop off and that will take 3 to 5 days. Today i called, I was told the phone is beyond repairs and that I need to pay excess so that they can replace it. REALLY!!!!! No one calls to update me and NOW THIS!!! I have asked them to return my phone , pay me back the excess and cancel my so called POLICY.I am shocked at the service, worst service I have ever received from ANY service provider I have ever dealt with.</p>