HORRIBLE SERVICE

<p>I had such a horrible experience at GAME stores Port Elizabeth ( The Bridge ,Greenacres ) . My husband and I bought a deep freezer fridge they had on special for R 1999. We did not have transport we had to wait for it , which we advised the guy and he said as long as we collect the same day it should be fien , i was ubnde the impression that if it has been bought you put it aside and some kind of sticker will be attached to it , big mistake when we came back we were told they were sold out however they has some in their warehouse but WE would have to collect them ourselves at our own cost. so we had already paid for trnasport to come collect an item that was sold to someone else which we had already paid for , now we are expected to pay the driver another fee to fetch the fridge at their warehouse which i then said okay i will do it , driver went next day( saturday morning) we paid R250 for him to go there only to be told they do npt have this item , they have NOT had it since tuesday. Warehouse manager sent the driver to game again to the department manager she will give him another free same size when he got there the lady cherolydene, i think her name was, she said she cannot do that , i on the other hand had been calling the store and i spoke to this lady and she told me they guy who gave us the wrong information is not at work so what do i want her to do? of which i told her i do not know she must tell me , this is a manager of a dept that is asking such a question, i asked to speak to her manager , i was transfered to another person at switchboard who i had to tell the whole story to again , she transfered me to a store manager who did not answer and line was dropped this must have happened three times until i decided to go instore myself i spoke to this lady again she was giving me same excuses and that they had limited stock , which was irrelavant because when wwe bought it they had stock it was right there , the fact that they would sell more items that what they actually had is beyond me and she was not giving me solutions at all , she is useless as manager , manages nothing at all, i asked to speak to the store manager (kris, who i appreciate for not arguing with me any furthur but just offering resolution to the problem at hand ) went through the whole story again , he offered to give me another fridge diffrent price at the same price i paid even though i apprecaite what he did i know had to pay for transport again to collect the item inconveniencing me even more , this was honestly a horrific experience for just a fridge </p>