Horrible service

If there is a horrible online platform to place an online order it would definitely be game. I placed an order on 01-02-2021 and till today it still just say created. My order is just stuck on created on their website. I have made 2 "live" chats and the response just seems, like they don't even care.

see below the chat from today: Maryam has joined the chat

Maryam Hi I'm Maryam, Thank you for using our chat service! How can I help you? Customer Morning I placed an order on the 01-02-2021 It has not moved from created, I have had no communication or link to check how far my order is It just says created.. Order number *** Hello, are you still there? Maryam Hi there Binta , I will check the system Customer Thank you Maryam We have a 7-10 business day period , once your order has been dispatched you will receive an email Customer In other words, it hasn't been dispacted. Maryam That is correct Customer WOW, never again will I order form Game. The worse delivery time frame by far... and lack of communication