SL
Sandra L
1 reviews | Active since Jun 2025
18 Dec 2025, 10:30
Horrible service
I placed an order online on the 29th of November 2025 and my order was split in to 2. Since the delivery was suppose be delivered by 1 December 2025. I had to call and beg for the 2nd part my delivery to be delivered. Their complaints department is so useless and incompetence is on a high level. I've never been so worried and frustrated about an order before. My order was only delivered 19:20 by a very friendly man on the 15th of December 2025. Never again.
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Game's replyOfficial
18 Dec 2025, 11:25Hi Sandra, thank you for reaching out. I am so sorry for the service that you received and that you did not receive your order as the expected time you were advised. Thank you for also confirming that you received your order. This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Game's reply18 Dec 2025, 11:25
Official
Hi Sandra, thank you for reaching out. I am so sorry for the service that you received and that you did not receive your order as the expected time you were advised. Thank you for also confirming that you received your order. This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.