MC
Maryna C

1 reviews | Active since May 2016

23 May 2016, 08:24

Horrible Service

<p>I went to game this past weekend to purchase a trike for my child. the only trike in store was one that didnt have a price and had some pieces missing. I searched for about 15 minutes for someone that had a game uniform on that could help me with pricechecks and queries. When i eventually found someone they were so rude and told me the trike doesnt come with certain pieces which i knew it does. He also told me i must go to the front to find out the price then just turned his back on me and walked away. He is obviously not very interested to do his job. I am disgusted in the service i received at Game in vincent park, they wont see me returning any time soon.</p>

0
Replies (2)
Game
Game's reply23 May 2016, 09:28
Official

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

We refer you to the mail addressed to you requesting further information. On receipt we will get Store Management to contact you to discuss and resolve this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game
Game's reply27 May 2016, 14:50
Official

Further to the above matter we confirm that management contacted you and invited you to come to the store to meet them and they will personally assist you if you have a problem in store again.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73