Horrible service

I have been trying to get a settlement quote on my account since yesterday. First I call the call center and I was holding for over 30 minutes. I then sent an email to their so called “customer services” only to be slapped with an automated email that contains nothing relevant to my request. Again at 11 in the yesterday morning I tried again. There is an option on the voiceprompts that tells you there’s a lot of calls on the que and you can request a callback when it’s your turn to avoid holding. Great! I did that. I waited for that phone call all day. This morning I checked my emails with the hope that someone would have sent me my settlement quote. Nothing. I tried to phone the call center again and as I am typing this I have been holding for 1 hour 10minutes. This is frustrating beyond belief.