1 reviews | Active since Jul 2016

10 Oct 2018, 18:09

Horrible service

The service we received at Game Clearwater is disgusting to say the least. Was helped by a lady by the name of Irish, while I was still asking questions about the products I wished to purchase she would leave me hanging and attend to other customers. We finally purchased a washing machine, fridge & microwave (on promotion). As we speak, the washing machine and microwave were delivered however the fridge did not get delivered. When I called this lady first told me the fridge was dropped & had to be changed. Then we went back to the store & she told us some of the items we bought were being delivered from the store & some from the warehouse, but when I asked yesterday about the delivery charge she told me that it's because delivery was from the warehouse in Germiston. Still waiting for our fridge. Beyond disgusted

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Replies (1)
Game
Game's reply11 Oct 2018, 08:38
Official

We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ***2.

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt