HORRIBLE SERVICE

Good Day

This email serves as a complaint regarding customer service

I have tried calling your customer service line ( Not in service ) I then called the store card department ( 10 minutes - No answer ) I then called your head office - The lady ( Receptionist , I take it ) - She answers, i tell her that i am calling head office due to the fact that there is no answer at the card division and i explain my query - Not one word , not OK, not please hold , nothing!!!! and she transfers me to the card department AFTER I TOLD HER THERE IS NO ANSWER. I called head office again - same lady answered the call and i asked her why she transferred me without any response on my WHOLE story and she dropped the phone in my ear!!

This is really pathetic and horrible service... being in sales myself i know this is NOT ACCEPTABLE especially not if you work for a big company like GAME

Please can someone call me ASAP - I would just like to make a small change to my account.