Horrible service

I am one of Game store's Loyal customer but this time I am treated so poorly, Even the General Manager requested that I have my stove refunded instead of sorting the actual issue which I really don't understand.

I bought a stove last week Friday and I was advised by the store to have their people connect the stove for us since they are qualified with a fee Of R650 and I didn't mind at all.

The connectors were suppose to arrive on Saturday as promised, however no one pitched, we then escalated the matter to the GM that assured us that someone would come through today , still Nothing.

I had to sacrifice so much to have someone stay at home for this installation, I have lost so much money due to this, as I had bought the stove to entertain guest , However I had to now change the venue due to your incompetence.

Please arrange for someone to install the stove not later than today as promised, Its now after 16:00 still Nothing.

I am so disappointed..