horrible service

The service I received yesterday was terrible. I bought a fridge on the 25th November 2015 in Johannesburg cbd to collect in kokstad and I was told to collect in on the 26th November 2015 I even have slips as prove I asked my brother to go collect it we called and we couldn't find Lwazi the person that Modise spoke with.. We thought its better if he collect it on Friday cause they promised that they will keep it for 3 days. Yesterday my brother told me that he was gonna go collect I then called for Modise around 10am whom I was told he was not in after I explained my situation and I spoke with Bhekani the manager. He said he will see what he can do.. I asked him to call me which he did and I was told to ask my brother to speak to kokstad manager he went all the way to kokstad from matatiele for nothing on my side I managed to speak to a very rude store manager Gerhard Van Wyk. I explained My situation to him. He said and ' the matter is out of my store speak to kokstad people if you have a problem take it up with them or come get your money I have more important things to do and he hang up on me.. He said black people and their minds and left me there standing..