Horrible service

I’m utterly disgusted by the service I’ve been getting from Game, I placed an order online for the 31st March! It’s now the 16th March, I have yet received my goods, I’ve called in multiple times to find out what’s happening with my order, got call backs promised but nothing came of it, eventually got assistance from a very helpful lady named Yolanda who actually assisted me, and explained why my goods were delayed to think, no one had the decency to inform me of what’s going on.. I’m a single parent, I bought a few good due to lock down and with me working from home and having a busy 2 year old I cannot go to the shops like everyone else because I have no one to look after my daughter when I go out, so I order online just a few things.. I’m so disappointed I was promised my things would be delivered today when I called in they said now not today the courier company collected it from the store today.. thanks to the incompetence of your service delivery team both myself and daughter will have to spend the next 2 days without food until my order gets delivered. after this experience I can honestly say I will not use Game online ever again.. you guys know this is an extremely crucial time for everyone, this is extremely disgusting so much for 3-5 days delivery.