Horrible product and refusal to exchange

<p>I bought a laminating machine from GAME in April this year, the machine did not even last a month and it was no longer working. When I went to return the machine, I had already misplaced the slip, but I bought the machine using my RCS card and asked Game to check on the day I bought the machine and they should be able to retrace the slip. They refused to this and i have been given the run around, told to wait while they contact RCS, which was over a week ago. I have misplaced slips before and multiple stores have been able to trace my purchases using my card number, why does GAME not do this? Why should i be inconvinienced like this over your inefficient systems? The is no doubt that the product was bought from GAME as my RCS SMS states and gives the date of purchase, but GAME, in 2017, does not have the resources to track a basic slip? Pathetic.</p>