CP
Comfort P
1 reviews | Active since Dec 2018
05 Dec 2018, 17:09
Horrible online shopping, mediocre
What a horrible horrible experience. I just want to state emphatically on the onset, that Game is by far the most mediocre, inferior, poor quality, and lacklustre company I have ever come across. Their online shopping function is the worst online shopping experience I have ever had. I ordered and pages for something two weeks ago. It is now late, I called their call centre and no one knows where my order is. I've spoken to at least 5 different agents and they all promise to call back and never do. They don't have a tracking number and one even said the system reports the order as delivered? In 2018??? This is a warning to anyone looking to order anything from game. Don't do it. Just go in-store
Helpful (0)
Replies (3)0
Replies (3)CP
Comfort P's updateReviewer Update
05 Dec 2018, 18:50No one is keeping me in the loop. No one is updating me on where the order is. I've gone from pillar to post. Different messages from different agents. At this moment I just want my money back. And I doubt even that will happen. What a junk company
CP
Comfort P's update05 Dec 2018, 18:50
Reviewer Update
No one is keeping me in the loop. No one is updating me on where the order is. I've gone from pillar to post. Different messages from different agents. At this moment I just want my money back. And I doubt even that will happen. What a junk company
Game's replyOfficial
05 Dec 2018, 20:40We are in receipt of your re-occurring call and apologise for the delay in resolving this matter.
We escalated the matter to ONLINE MANAGEMENT who will contact you to discuss the matter. Their direct contact details is ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
We escalated the matter to ONLINE MANAGEMENT who will contact you to discuss the matter. Their direct contact details is ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Game's reply05 Dec 2018, 20:40
Official
We are in receipt of your re-occurring call and apologise for the delay in resolving this matter.
We escalated the matter to ONLINE MANAGEMENT who will contact you to discuss the matter. Their direct contact details is ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
We escalated the matter to ONLINE MANAGEMENT who will contact you to discuss the matter. Their direct contact details is ***or ***
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
CP
Comfort P's updateReviewer Update
06 Dec 2018, 09:56The number you have just provided are the same people I have been speaking so if that is who you have escalated it to then I'm even more despondent now. This is clearly an internal, systems, inefficiency issue. Why, as a company, can you not just send me to a game store like Boulders or Mall of Africa and I collect my order then you can sort it out internally amongst yourself. Is it really so difficult? Can you not rather give me the direct numbers of the people this is being escalated to??
CP
Comfort P's update06 Dec 2018, 09:56
Reviewer Update
The number you have just provided are the same people I have been speaking so if that is who you have escalated it to then I'm even more despondent now. This is clearly an internal, systems, inefficiency issue. Why, as a company, can you not just send me to a game store like Boulders or Mall of Africa and I collect my order then you can sort it out internally amongst yourself. Is it really so difficult? Can you not rather give me the direct numbers of the people this is being escalated to??