Horrible Management and Customer Service

<p>I had bought a samsung galaxy j1 mini from Game store in pavilion on the 26 November 2016 and the camera stops working on the 10th day of purchase and when I had requested a refund or exchange they simply behaved flippant with our complaint and had told us to go down to the other end of pavilion and get it checked by a technican in MTN this was utter nonesense, the guy had checked it and tried to fix the problem but it appeared to be a problem with the camera itself or the motherboard as he stated and said he can send it for repairs and we said we will go back to Game as we want a new phone since it has only been 10 days old and a manufactioning fault. When we reached Game again we Spoke to Jayshree Maharaj who even though polite but not very helpful eventually sent us to the returns counter and even there was not able to help, we had requested to speak with the manager Pravin who also behaved very flippant with the matter and told us they can't replace unless it goes to Samsung and they report back to Game and replace the device if they deem it. We had left it there for an assesment but however if we had purchased this item at another store apart from Game we would have been replaced with another device or refunded as it was only 10 days old. Very Very dissappointing and poor customer services from Game. If there is such a problem occurring regulary with these types of devices they should atleast have an in store technican or an agreement with their suppleirs to handle these sort of problems especially if it was not damaged by the customer. Would hope this will change with Game but I doubt any action will be taken. Never purchasing Goods from Game again.</p>