Horrible Horrible experience with Game Cresta

I bought a Mecer laptop in January 2022, 15th at Game Cresta. Two weeks later the LCD screen had black marks when switching the laptop on, even though there was no physical damage to the laptop. The laptop had not fell or anything and was basically only two weeks old when this happened.

I took the laptop to Game to be fixed as it was still new and under warranty. When I booked it in, the technician instore confirmed the LCD screen was faulty and I was told it would take up to 20 days to fix my laptop. 20 days passed with no feedback from Game. I went to the store a month later, so now 30 days, and when I arrived, no one could locate where my laptop was. 2hrs later waiting I still received no resolution and was told I would be contacted later. I received a call the next morning from the customer care rep informing me that they have located the laptop but I am required to pay R1600 for repairs. HOW when the laptop is under warranty???? Game also has a guarantee disclaimer on their receipts that if you do not receive your item within the 20 days, you are legible for a refund or a brand new replacement. I received none of these. I logged a call with their head office which they escalated back to the store, and the store manager basically wasted my time with the call because he told me there's nothing they can do and I will have to pay. Mind you, the laptop is not even yet fixed until I pay for it. I am very disappointment and regret wasting my money at Game because this is the worst customer experience I have ever had.