CA
Chenille A
1 reviews | Active since Dec 2023
29 Dec 2023, 16:42
Horrible
Purchased a Hisense fridge on 14 December which still has not been delivered. After having to follow up daily, on 28/12/23 I finally received a call from Game saying the fridge would be delivered that day which never happened, up until 16:00 today 29/12/23 nobody can tell me where the fridge is or when it will be delivered. Customer service provides absolutely no assistance promising to call and email with feedback which never happens until you follow up again only to find out there is still absolutely no progress. I have asked for my issue to escalated to management and still no response or confirmation on when I will be receiving the fridge which I have paid for 2 weeks ago
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Replies (4)0
Replies (4)
Game's replyOfficial
29 Dec 2023, 17:48Hi Chenille, thank you for reaching out. I'm sorry, your fridge hasn't been delivered as expected and you've been waiting on feedback. This is certainly not the experience we want you to have. Rest assured, I've escalated the matter and you will be reverted to.
Game's reply29 Dec 2023, 17:48
Official
Hi Chenille, thank you for reaching out. I'm sorry, your fridge hasn't been delivered as expected and you've been waiting on feedback. This is certainly not the experience we want you to have. Rest assured, I've escalated the matter and you will be reverted to.
CA
Chenille A's updateReviewer Update
29 Dec 2023, 18:02What I would appreciate is that Game honors their 2-5 day delivery policy and not merely expect customers to accept waiting for feedback and someone to revert. Game did not wait for payment yet the customer is now expected to just wait until someone is bothered which will most likely be some time after Tuesday so another week of waiting
CA
Chenille A's update29 Dec 2023, 18:02
Reviewer Update
What I would appreciate is that Game honors their 2-5 day delivery policy and not merely expect customers to accept waiting for feedback and someone to revert. Game did not wait for payment yet the customer is now expected to just wait until someone is bothered which will most likely be some time after Tuesday so another week of waiting
CA
Chenille A's updateReviewer Update
29 Dec 2023, 18:05I have taken the liberty of checking my local Makro, who is part of the Massmart chain just like Game, has stock, so if Game is so concerned about their customer's experience, have my fridge delivered from them
CA
Chenille A's update29 Dec 2023, 18:05
Reviewer Update
I have taken the liberty of checking my local Makro, who is part of the Massmart chain just like Game, has stock, so if Game is so concerned about their customer's experience, have my fridge delivered from them
Game's replyOfficial
30 Dec 2023, 09:11Thanks for coming back to me, Chenille. Regrettably, Game and Makro are separate business units. My colleague is waiting on feedback from the courier regarding your delivery and you will be contacted as soon as he has the information.
Game's reply30 Dec 2023, 09:11
Official
Thanks for coming back to me, Chenille. Regrettably, Game and Makro are separate business units. My colleague is waiting on feedback from the courier regarding your delivery and you will be contacted as soon as he has the information.