Horrible experience with Game Online!

Delivery within 2-5 days they say? It's now going for 2 weeks and to top that, it seems like they've lost my order!!!! I've had it. The call center number is constantly busy and when you do get to an agent, they just escalate the issue to probably someone else who doesn't care. The delivery agents they are using are just as useless as they emailed me a tracking number but when I eventually got through to their call center, they confirmed that they haven't received the package. Really? I get no response from Game online. I've send various emails.. no response. I got through to a support center manager who just informed me that he will escalate the matter. Escalation is not going to get my package delivered!!!! I've phone my local police who informed me that I can open a ***** case based on payment that has been made for a product and the supplier withholding the product. Thank you Game Online for wasting my time. I'll NEVER make use of your services again.