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brettontree B
1 reviews | Active since Mar 2017
15 Jan 2026, 09:47
Horrible Customer Support for Out Of Box Failure TV
On the 6th of January I purchased a Hisense 55Q7Q TV from Game Cresta. Out of the box I noticed debris inside the panel causing a dot on the image and inteferring with the viewing experience. On the 7th of January I called Game Support and they advised I should send the proof of purchase and provide details so they can log a service call for a technician to inspect. I've been calling support everyday since then just to find out today that the service call was never logged as they thought I took the tv into the store when I explicitly advised in my calls that I did not.
Now more than a week later I'm still sitting with and out of box failure tv
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brettontree B's updateReviewer Update
23 Jan 2026, 12:54I was finally able to get the issue addressed and agreed with Game Cresta that the tv would be replaced. Yesterday they advised my replacement TV will be delivered the same day. At 5pm they advised the driver was not in and will only be able to deliver on the 23rd of Jan. Today is the 23rd of Jan now they saying there's a miscommunication regarding the delivery. WHY can't Game just get their ducks in a row and resolve this? Every day I must follow up and face a new problem
Also why can't your stores refund a PayJustNow purchase when the service clearly states it is capable of handling refunds? Refusing to give a client a refund due to a faulty product and basically forcing them to take store credit is against the Consumer Protection Act. Will we have to take this to a CPA dispute to resolve?
Also why can't your stores refund a PayJustNow purchase when the service clearly states it is capable of handling refunds? Refusing to give a client a refund due to a faulty product and basically forcing them to take store credit is against the Consumer Protection Act. Will we have to take this to a CPA dispute to resolve?
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brettontree B's update23 Jan 2026, 12:54
Reviewer Update
I was finally able to get the issue addressed and agreed with Game Cresta that the tv would be replaced. Yesterday they advised my replacement TV will be delivered the same day. At 5pm they advised the driver was not in and will only be able to deliver on the 23rd of Jan. Today is the 23rd of Jan now they saying there's a miscommunication regarding the delivery. WHY can't Game just get their ducks in a row and resolve this? Every day I must follow up and face a new problem
Also why can't your stores refund a PayJustNow purchase when the service clearly states it is capable of handling refunds? Refusing to give a client a refund due to a faulty product and basically forcing them to take store credit is against the Consumer Protection Act. Will we have to take this to a CPA dispute to resolve?
Also why can't your stores refund a PayJustNow purchase when the service clearly states it is capable of handling refunds? Refusing to give a client a refund due to a faulty product and basically forcing them to take store credit is against the Consumer Protection Act. Will we have to take this to a CPA dispute to resolve?
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brettontree B's updateReviewer Update
27 Jan 2026, 10:14All issues resolved and got my replacement
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brettontree B's update27 Jan 2026, 10:14
Reviewer Update
All issues resolved and got my replacement
Game's replyOfficial
27 Jan 2026, 13:53Hi Bretton, thank you so much for the update.
Game's reply27 Jan 2026, 13:53
Official
Hi Bretton, thank you so much for the update.
Game's replyOfficial
27 Jan 2026, 14:05Thank you for the update, Bretton.
Game's reply27 Jan 2026, 14:05
Official
Thank you for the update, Bretton.