Horrible customer services from Game Jabulani Mall

I bought a TV at Game Jabulani Mall in 2018 worst decision ever, under a 5 year warranty. Took the TV back for repairs as it had no picture but sound in March 2020 I understand we had a lockdown 2 months after still no communication on the progress of the TV. When I call the store I am taken from pillar to post. Spoke to Paul with the worst telephone etiquette he promised someone would phone me didn't happen. I phoned the store today again using my airtime still nobody relevant except Paul who is clearly ignoring my calls. I no longer want that TV since their 21 days has long passed I want a new TV of the same value I no longer want to deal with anyone at Game becausr they all do not know what customer service is the Store Manager has an attitude for days the whole management team needs to be taken for Soft S****s training. The staff is not professional, that whole store is being run to the ground by an *********** team of customer service consultants. Look into that store send mystery shoppers if you have to because they have lost a customer in me and another 12 person who will tell another 12. Game Jabulani respect customers and do the jobs you are hired to do to the best of your abilities if you lack s****s request to go for training or you will all lose your jobs should that store close down due to loss of revenue. Treat your jobs as your bread and butter!!! I repeat I do not ever want to deal with any of those people and I will never purchase anything from that Game I would rather drive to Westgate even for pen.