Horrible customer service ever from Hisense and Game

On the 13th of November I went to Game Southgate to report my faulty fridge that was showing dh error message and not cooling since I was struggling to get hold of the manufacturer. On the 25th November a technician come to repair the faulty fridge and apparently a PC board was replaced however after 2 days the fridge was having the same problems. On the 28th November I received a message stating : Hisense Repair *** is categorized as ( Completed Repair ), I then contacted Hisense customer service and spoke with an unfriendly consultant by the name of Gilbert Monnanyana who advised me that the query will be reopened. On Friday the 02 December I went back to Game Southgate to report what transpired since I was not receiving feedback from Hisense. The lady from the store contacted Hisense while I was waiting and she was advised that I will be contacted on Monday to arrange for a technician to call out however till this day I have not received service and still sitting with the faulty fridge.

Yesterday the 5th of December I went back to Game Southgate since no one had provided me with feedback regarding my fridge and I spoke to a store rep by the name of Phillip who basically told me that Game has nothing to do with my query as they are the middle man between me and the manufacturer. To my my apprise no one mentioned that when I bought my fridge cash.

Till this day I have not been contacted by game to do a follow up instead my husband was contacted by the same technician who was unable to repair my fridge from the start. He has a nerve of telling my husband that he will have have to order another part without even assessing the fridge. Does this mean I will wait another week or so without a working fridge.

I have to buy EXTRA meat and groceries on a DAILY basis because the items are going off. I'm no longer willing to wait, I WANT A WORKING FRIDGE!!!!!