HORRIBLE CUSTOMER SERVICE AT GAME BAYWEST MALL

There should actually be an option where you can select a zero rating because that is the rating I would give in this instance. On 31/08/19 I purchased a JVC 58", 4K Smart TV from Game in Baywest Mall, Port Elizabeth. The salesperson, Alan, opened the box before I left the store for me to confirm that there was no visible damage to the TV, and there wasn't. I signed off the documentation and left the store. My husband and I connected the TV on 03/09/19 and it was evident that there is something horribly wrong with the picture quality. There is a black line, with a vertical line on the right side of the display. I went back to the store on 05/09/19 to return, exchange or get a refund as per their policy. I was then informed that the unit was signed off by myself in a perfect working condition and that it was connected in my presence. This never happened. As mentioned above, the unit was removed from the box in my presence to confirm no visible damage, but not ONCE was it switched on/connected. I then asked to speak to the Sales Manager and he said that the consultant would never have sold it to me without connecting it. He therefore accused me of lying. When I asked for them to please check the CCTV footage I was informed that there are only cameras at the entrance of the store. I find this very hard to believe since I consider that specific department a high risk theft zone! I lodged a complaint using the email provided (***) on 05/09/19. Alex Ryan rep**** on 06/09/19 informing me that I have two options - I can make use of my household insurance to get the TV fixed OR I can return it to the store to be repaired at MY OWN COST! In this instance Game's customer service is in very strong contradiction to the Consumer Protection Act (nr. 1,3 and 8) as well as their own warranty. The behaviour of the staff is also in contradiction to there ethical code of conduct as displayed on numerous platforms. I have no reason to lie about the damage to the unit since it's still under warranty and guarentee, but this is besides the point. Fact remains that the unit was never connected in my presence, nor is the policy, that the Sales Manager is now very conveniently using to cover up this mess, displayed or explained to the customer. I am now being accused of dishonesty and this is defamation of my character. I will take this matter further.