Horrible Customer Service and still waiting to have my money refunded!!!

I am waiting over a month now for my funds to be refunded back to me from Game and have been extremely patient with the lack of support and staff. I have provided all the documents, transaction emails, pdf's and banking details to numerous members and this process started early on the 24th February. Yet I'm still waiting. I have never received such terrible support from any company and am never one to complain but this is ridiculous!!!