Horrible Customer Service!!

DO NOT ORDER FROM GAME ONLINE!! I ordered an essential item on the 24th April 2020 and I am still waiting for any type of feedback regarding delivery. It is nearly a month later and there has been no information. The invoice said between 3 - 5 days. I have spent countless minutes trying to get hold of game customer service on the phone which is only making my telephone bill higher! I have sent email after email and there is just no reply or even an attempt to reply. I eventually got hold of someone on their live chat who then basically told me - I was stupid and should have check the essential item list before ordering!! I was then told oh they would look into it but there was no information taken from my side. I have contacted them via social media pages and they just do not care about customer service or their reputation at all!! I will never buy anything from Game stores again - I would rather use their competition who actually delivers on service and comes through on their commitments!