HORRIBLE CUSTOMER SERVICE

I went o purchase a OVHD decoder from GAME STORES in Bloemfontein MIMOSA shopping Mall. The sales person told me to go and pay for the decoder, then walk to the back of the store to give him a receipt so that he can collect the decoder, he was doing nothing at that time as it was HEAD OFFICE policy. I went and paid but felt insulted I demanded my product, and refused to walk back. I was then confronted by the Manager who told me this was HO policy. I decided to cancel because the attitude was too much for me. The lady by the name of Nanu Lethola, Store Manager, was shouting at me in front of other customers that I was being difficult, this is her stores policy and I cannot even see it. I left the shop without my refund, as I refused to take or sign for the voucher, because she refused to refund my debit card and insisted in giving me a voucher instead.<br> <br> As we speak I do not have a product or my money. Instead I was ridiculed in front of other as a difficult customer. In any event the same lady told if I do not want (when I entered the store) get the plastic closed (I had a plastic packet from Clicks) I should get out of her store.