Horrible customer service

Good day I would like to report a horrible customer service that I encountered at Game Joburg CBD (64 Pritchard street). I was at the store today to buy an office desk. First of all, the sales representative was not available to assist me. I had to figure out everything on my own with no assistance. As if that was not enough, I had to stand in the queue for 30 minutes before being assisted to pay for my desk. There were 2 Cashiers, 1 guy and 1 lady. The lady was busy assisting her colleague (Nomsa Radebe) who was paying for he personal stuff. After assisting her colleague, the cashier did not bother to assist the customers who were standing in the queue instead she went to lunch leaving 1 cashier (guy) to assist us all alone. While the cashier was busy pushing the queue all alone, another co-worker by the name Gladness went to the cashier demanding to pay for her personal stuff (powerade/energade) which took way more than 10 minutes because her card was not going through. Nomsa Radebe was gallivanting around and not bothering to assist the cashier to push the queue more especially since she also witnessed her colleague (Gladness) interrupting this one cashier who was busy doing his job. I am very unhappy about the service, the customers are not important at Game stores, it is very clear that their philosophy is "colleagues comes first" instead of "customer comes first".