Horrible Customer Service

I have ordered a 49 inch Hisense Smart TV on 15 December 2020, which was then approved on 16 December 2020.

Firstly, the website is not customer friendly and makes it impossible for the customer to track the product.

After no communication from Game and waiting for 7 days , I decided to email them to get more information on my product and when it would arrive.

I was informed that the product is in process and I will receive communication once it has been dispatched.

To my surprise I received a phone call from one of the agents at 17:44 to inform me that unfortunately the supplier did not provide the product I have paid for an therefore my money has to be refunded to me.

As I fail to understand how the company accepts an order if they do not have stock of the product.

What furiates me is that for the past 7 days not one person had the decency to inform me about anything happening and now all of a sudden I won't get my product, after waiting this long and being told its being processed.

The customer service is pathetic and this is unacceptable.